At Golden Hour Jewels, we are committed to delivering your premium factory-direct gold jewelry safely, securely, and swiftly right to your doorstep. Please review our shipping schedules, insurance fees, and transaction policies below.
📦 Delivery & Shipping Information
We proudly ship nationwide across the entire Philippines from our on-hand inventory. All shipments are fully tracked for your peace of mind.
Estimated Delivery Timelines
Once your payment is verified and your order is processed, your package will arrive within the following estimated timeframes:
- Metro Manila: 1 – 3 Business Days
- Luzon: 3 – 5 Business Days
- Visayas: 4 – 7 Business Days
- Mindanao: 7 – 9 Business Days
📌 Please Note: Delivery times may vary slightly during peak holiday seasons or severe weather conditions. We appreciate your patience and understanding!
Shipping & Handling Rates
- Standard Base Rate: ₱190 flat rate nationwide.
- Shipping Insurance: To ensure your investment is fully protected during transit, an automatic shipping insurance fee of ₱10 is added for every ₱1,000 spent in your cart.
💳 Payment & Order Verification
To keep shipping fast and secure, orders are processed immediately upon confirmation of payment.
We accept payments via:
- Digital Wallets: GCash and Maya
- Bank Transfers: PSBank and UnionBank of the Philippines
- Cryptocurrency: USDT (Please open a support ticket to complete a USDT transaction)
💡 Reminder: Please always use your Order ID as the payment reference note. To expedite your shipping schedule, kindly send a screenshot of your successful transaction receipt to our customer support team.
🔄 Returns & Exchanges Policy
Because we supply Authentic 18K Saudi Gold direct from the factory at the absolute best price per gram in the market, our inventory operates on a very strict policy:
🚫 No Return, No Exchange Policy
All sales of our 18K Saudi Gold jewelry pieces are final. We do not offer returns, refunds, or exchanges due to a change of mind, incorrect size ordering, or preferred chain lengths.
Before You Buy:
Since your gold jewelry is a great lifetime investment, we highly encourage all clients to double-check their details before checking out:
- Verify your exact ring sizes, wrist lengths, and necklace measurements.
- Carefully read the item’s specifications and gram weights.
- If you have any questions or need live photos/videos of an item, please reach out to our team on our Facebook Page or open a chat before placing your order.
📞 Need Help With A Delivery?
If you experience any issues with a courier delay, tracking updates, or need help with a custom order delivery, our customer support team is always ready to assist.
- Support Ticket: Click on our “Contact Us” or “Support” links to log a ticket.
- Social Media: Message us directly on our Facebook Page for quick inventory or shipping queries.